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★★★★★ 4.8 of 5 at 1207 reviews

Buy 2 Get 3 Code: 3for2 Free delivery from 60 € order value

Frequently Asked Questions

FAQ

Discount codes

Where can I enter my discount code?

After entering your data, there is a field in the cash register window for entering the discount code. Before going on for payment, the discount will be deducted automatically and displayed for control.

Can I use 2 discount codes at the same time?

Unfortunately no, only one discount is possible per order.

Shipment

Is there a shipment tracking?

Naturally! We understand that you are excited to see when your jewelry will arrive. With your order number from the order confirmation email, you can track your package. Here is that link To the tracking page.

How long does the delivery take?

1-2 working days within Germany

2-3 working days to Austria

Rest of Europe & Welt 3-7 working days

Returns

How does a return work?

1. Please send us an email toinfo@wunschkristall.com(Ideally from your email address that you used during the ordering process) and register the return with your order ID/ order number.

2. Pack all the items that you want to send back into the package in original packaging.

3. Add your delivery note. If you don't have a delivery note, please include a paper with your name and your order number.

4. Bring the package to the post or the next package shop and send it to the following address:

Please send the return to:
Wish crystal jewelry
Lindenweg 2
9063 Karnburg
Austria

Please don't forget to frank your package sufficiently.

We accept a return exclusively with new & unworn pieces of jewelry. If your order is damaged or something is missing, this must be registered beforehand by email to info@wunschkristall.com. Otherwise there is no guarantee that the full purchase price can be reimbursed.

Please note:Jewelry sets can only be returned completely. It is not possible to return a single piece of jewelry.


After receiving the unused goods, we will reimburse the amount to the number medium you used when ordering.

Incidentally, did you know that PayPal would reimburse the costs of your return up to 12 times a year?
You will receive more information about thishere.

How long can I return pieces of jewelry?

Up to 14 days after receiving your order, you can send the goods back without giving reasons.

Address for returns

Please send your return to the following address:

Wish crystal jewelry
Lindenweg 2
9063 Karnburg
Austria

Costs for returns

Please note that you bear the costs for your return yourself.

You ask yourself now why?

Unfortunately, as a family business, we cannot offer you the conditions of a commercial giant - we do not want to because we stand for fair trade and environmental protection. We would like to awaken awareness of delivery routes and thereby minimize the return routes.

Therefore, please do not forget to frank your package sufficiently. Thanks.

Payment & security

How can I pay?

We accept all common credit cards (Visa, Mastercard ..), Klarna Sofort transfer, Klarna purchase on account, Pay Pal, Apple Pay.

Is your web shop safe?

A very important question! Of course we use SSL encryption to ensure that your visit to our website is safe and your purchasing data remain privately and protected.

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