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🎁  PAY 2 GET 3! CODE: 2+1FREE   ✈️ Free delivery from 25€

★★★★★ 4.9 out of 5 with 1207 reviews

FREQUENTLY ASKED QUESTIONS

FAQ

discount codes

Where can I enter my discount code?

After entering your data, there is a field in the checkout window to enter the discount code. Before proceeding to payment, the discount will be automatically deducted and displayed for you to check.

Can I use 2 discount codes at the same time?

Unfortunately no, only one discount is possible per order.

Shipping

Is there a shipment tracking?

Of course we do! We understand that you are anxious to know exactly when your jewelry will arrive. With your order number from the order confirmation email you can track your package. Here is the link to the tracking page.

How long does the delivery take?

1-2 business days within Germany

2-3 workdays to Austria

Rest of Europe & World 3-7 workdays

Returns

How does a return work?

1. please send us an email toinfo@wunschkristall.com (ideally from the email address you used during the order process) and register the return with your order ID/order number.

2. pack all the items you want to return in the original packaging in the package.

3. enclose your delivery bill. If you do not have a delivery bill, please enclose a paper with your name and order number.

4. take the package to the post office or the nearest parcel store and send it to the following address:

Please send the return to:
Wish Crystal Jewelry
Lindenweg 2
9063 Karnburg
Austria

Please do not forget to stamp your package sufficiently.

We accept returns only for new & unworn jewelry. If your order is damaged or missing something, this must be reported in advance by email to info@wunschkristall.com. Otherwise, there is no guarantee that the full purchase price can be refunded.

Please note:Jewelry sets can only be returned in full. The return of a single piece of jewelry is not possible.


Upon receipt of the unused merchandise, we will refund the amount to the payment medium you used to place the order.

By the way, did you know that Paypal will refund the cost of your return up to 12 times a year?
You can get more information about thishere.

How long can I return jewelry?

Up to 14 days after receiving your order you can return the goods without giving any reason.

Address for returns

Please send your return to the following address:

Wish Crystal Jewelry
Lindenweg 2
9063 Karnburg
Austria

Costs for returns

Please note that you are responsible for the cost of your return.

You wonder why now?

As a family business, we can't offer you the conditions of a retail giant - and we don't want to, because we stand for fair trade and environmental protection. We want to raise awareness for delivery routes and thus minimize the return routes.

Therefore, please do not forget to stamp your package sufficiently. Thank you.

Payment & Security

How can I pay?

We accept all major credit cards (Visa, Mastercard..), Klarna Sofort Überweisung, Klarna purchase on account, Pay Pal, Apple Pay.

Is your webshop secure?

A very important question! Of course we use SSL encryption to ensure that your visit to our website is safe and your purchase data remains private and protected.