Download cancellation form here.
The satisfaction of our customers is very important to us.
For this reason we allow a return of unworn jewelry. The withdrawal period for contracts in thedistance selling (webshops) is 14 calendar days. The withdrawal period is fully harmonized, which means that it is the same length in all EU countries.
The period for online orders of goods begins with the day of receipt of the goods by the purchaser (§11 para. 2 FAGG).
More information about your right of withdrawal for online orders can be found athere.
We ask for your understanding that we can only accept returns if they have been returned in due time.
In the case of a return, a full refund (for returns of the entire order) or a partial refund (for returns of partial orders) will be made. The condition for this is the unused and resalable condition of the goods. If this is not the case, we reserve the right to withhold the refund of the purchase price.
In the event of a return, the goods must be sent to the following address:
Wunsch Kristall Schmuck
If you cancel your purchase contract, we will refund all payments we have received from you immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. However, we may refuse repayment until we have received the goods back in undamaged condition. For this repayment, we will use the same means of payment that you used for the original transaction.