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PAY 2 GET 3! CODE: 2+1FREE   ✈️ Free delivery from 25€

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Terms of service


By placing your order you accept the following terms and conditions.

1. general
The following terms and conditions apply to all contracts, deliveries and other services. Deviating regulations do not apply. All subsidiary agreements require written confirmation on our part.

2nd order
All prices stated are Euro amounts and include the statutory value added tax. The presentation of the products in the online store is not a legally binding offer, but a non-binding online catalog. By clicking the button "Send order" you place a binding order for the goods contained in the shopping cart. The confirmation of receipt of the order follows immediately after sending the order. We can accept your order by sending an order confirmation by e-mail or by delivering the goods within five days.WISH CRYSTAL SCHMUCK reserves the right, in particular, not to accept the offer if an item is not available, if you have unjustifiably failed to pay invoices due to previous deliveries, if your credit card check is not successfully completed or if there are other justified doubts about your creditworthiness. Can WISH CRYSTAL cannot execute an order, notify WISH CRYSTAL SCHMUCK will inform you as soon as possible.

A note: the goods shown on the website are handmade and were digitally photographed. They are unique pieces and may have slight deviations between the representation of the goods and reality; such deviations do not constitute a defect of the ordered goods.

You will receive the order confirmation with all specified data by e-mail, which can be printed.

3. delivery and shipping costs

From a shopping cart of € 25.00 the delivery is free of shipping costs. (Does not apply to resellers, here is flat rate min. € 100).

If the value of goods of "free shipping orders" (from € 25) by the return of less than € 25, the usual shipping costs will be retained.

Delivery will be made by DHL Warenpost or Österreichische Post AG.

The delivery time within Austria and Germany is usually 2 to 5 working days from order.

If delivered items have obvious material or manufacturing defects, which also include transport damage, please claim such defects immediately to us. However, failure to make this complaint has no consequences for your legal claims.

4. payment

You can pay for the goods either by credit card (Visa & Mastercard), bank transfer, SOFORT transfer, prepayment or PayPal.

Should you be in default with the payment, is WISH CRYSTAL SCHMUCK is entitled to demand reminder fees as well as interest on arrears in the legally permissible amount and, if applicable, additional processing costs.

We have a SSL connection (Secure Socket Layer), through which the payment is processed

Once the invoice amount has been reserved on your credit card account, we will process your order within the delivery period.

5. reservation of proprietary rights
The goods remain the property of WISH CRYSTAL JEWELRY.

6. right of withdrawal / right of revocation
The term "right of withdrawal" commonly used in Austria corresponds to the term "right of revocation" commonly used in Germany. For our customers who are consumers, the special provisions of the Consumer Protection Act ( KSchG ) apply. In particular, according to § 5e KSchG, consumers are entitled to withdraw from contracts concluded with us via our website within a period of 14 days, unless one of the exceptions to the right of withdrawal according to § 5f KSchG applies. The currently valid version of the KSchG can be found at retrieve. It is sufficient if the declaration of withdrawal is sent within the period. The withdrawal period for contracts for the delivery of goods begins on the day of their receipt by the consumer. In the event of withdrawal, full or partial reimbursement of the purchase price shall take place concurrently with the return of the goods received from the customer. If the goods are not returned to us in unused and resalable condition and in the original packaging, compensation may be demanded.

In case of declaration of withdrawal, the goods must be returned to the following address:
Inh. Mag Susanne Kos
Lindenweg 2
9063 Karnburg

Resignation consequences
In the event of a valid withdrawal, the services received by both parties shall be returned and any benefits derived (e.g. interest) shall be surrendered. If you are unable to return the performance received in whole or in part or only in a deteriorated condition, you may be required to compensate us for the loss in value. This shall not apply to the surrender of goods if the deterioration of the goods is exclusively due to their inspection - as would have been possible for you in a store, for example. In addition, you can avoid the obligation to pay compensation for a deterioration caused by the intended use of the goods by not using the goods as your property and refrain from doing anything that would reduce their value. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of withdrawal or the item, for us with its receipt.

7. data protection & creditor protection
All personal data will be treated confidentially and your interests worthy of protection will be strictly considered according to the legal requirements.

The data necessary for the business transaction will be stored and, if necessary, passed on to our affiliated companies or our service partners in the context of order processing.

We use the data provided by you for the fulfillment and processing of your order.

"This website uses Google Analytics, a web analytics service provided by Google, Inc ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. In the event that IP anonymization is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operatorThe IP address transmitted by your browser as part of Google Analytics will not be merged with other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link (The current link is“

When registering for the newsletter, your e-mail address will be used with your consent for our own advertising purposes until you unsubscribe from the newsletter. The unsubscription is possible at any time.

We use cookies on various pages to make visiting our website more attractive and to enable the use of certain functions. These are small text files that are stored on your computer. Most of the cookies we use are deleted from your hard drive at the end of the browser session (so-called session cookies). Other cookies remain on your computer and enable us to recognize your computer on your next visit (so-called permanent cookies). Our partner companies are not permitted to collect, process or use personal data via our website using cookies.

This website uses so-called social plugins ("plugins") of the social network Facebook , which is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with a Facebook logo or the addition "Social Plug-in from Facebook" or "Facebook Social Plugin". You can find an overview of the Facebook plugins and their appearance here:

When you call up a page of our website that contains such a plugin, your browser establishes a direct connection with Facebook's servers. The content of the plugin is transmitted by Facebook directly to your browser, which then integrates it into the website.

By integrating the plugins, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook account or are not currently logged in to Facebook. This information (including your IP address) is transmitted by your browser directly to a Facebook server in the USA and stored there.

If you are logged in to Facebook, Facebook can directly assign your visit to our website to your Facebook account. If you interact with the plugins, for example by clicking the "Like" button or posting a comment, the corresponding information is also transmitted directly to a Facebook server and stored there. The information is also published on Facebook and displayed to your Facebook friends.

Facebook may use this information for the purposes of advertising, market research and demand-oriented design of the Facebook pages. For this purpose, Facebook creates usage, interest and relationship profiles, e.g. to evaluate your use of our website with regard to the advertisements displayed to you on Facebook, to inform other Facebook users about your activities on our website and to provide other services associated with the use of Facebook.

If you do not want Facebook to assign the data collected via our website to your Facebook account, you must log out of Facebook before visiting our website.

For the purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights in this regard and setting options for protecting your privacy, please refer to Facebook's privacy policy:

You have the right to information about your stored data and, if necessary, the right to correct or delete this data.

8. disclaimer for external links
As far as on the pages of WISH CRYSTAL SCHMUCK to other sites on the Internet are contained, declares WISH CRYSTAL SCHMUCK expressly declares that it has no influence on the design and content of the linked pages. Therefore dissociates itself WUNSCH CRYSTAL SCHMUCK hereby expressly distances itself from all content of all linked third-party sites. This declaration applies to all displayed links and to all contents of the pages to which links lead.

9. miscellaneous
To all contracts and agreements between the customer and WISH CRYSTALSCHMUCK shall be governed by Austrian law to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

The place of jurisdiction for any disputes is Klagenfurt am Wörthersee/Austria or the place of jurisdiction provided for by law.

*All prices incl. VAT and plus shipping costs. Errors and price changes reserved