We guarantee you a stress-free return.

You can return the goods up to 14 days after receiving your order without giving any reason.

Please note, however, that you will be responsible for the return shipping costs yourself.

You may be wondering why? As a family business, we unfortunately cannot offer you the conditions of a retail giant - nor do we want to, as we stand for fair trade and environmental protection. We want to raise awareness of delivery routes and thereby minimize returns.

We only accept returns for new and unworn pieces of jewelry. If your order is damaged or something is missing, this must be reported in advance by email to hallo@wunschkristall.com . Otherwise, there is no guarantee that the full purchase price can be refunded.

Please note: Jewelry sets can only be returned as a whole. It is not possible to return a single piece of jewelry.

Please send us an email to hallo@wunschkristall.com (ideally from the email address you used during the ordering process) and report the return to us with your order ID/order number.

Please send your return to the following address:

Wish Crystal Jewelry
c/o VDS Fulfillment
Siemensstrasse 14
37412 Herzberg am Harz
Germany

Please do not forget to ensure that your parcel is adequately stamped.

After receiving the unused goods, we will refund the amount to the payment method you used when ordering.

By the way, did you know that Paypal reimburses your return shipping costs up to 12 times a year?
You can find more information here .