After receiving your order, you will have 14 days to send your order back to us.

Please send us an email with your Order ID to info@wunschkristall.com (ideally from the same email address you used during the ordering process) to inform us about the returning products.

Return your products to the following address:
Gedankenkraft Schmuck
Lindenweg 2
9063 Karnburg
Austria

Please note that the costs for the return shipment are on the buyer's side.

You're asking why? As a family business, unfortunately, we cannot offer you the return conditions of a trade giant - we stand for fair trade and environmental protection. We would like to raise awareness of delivery routes and thereby minimize the returns.

After receiving the unused goods, we will refund the amount to the payment medium that you used when ordering.

By the way, did you know that Paypal reimburse the cost of your return shipment up to 12 times a year?
More info on this you get here.